CUSTOMER ASSISTANCE

I need assistance for my Bottecchia bike, who can I contact?

For after-sales assistance you can contact the retailer where you made the purchase. If this is not possible, you can contact one of our authorized dealers. The complete list is available here www.bottecchia.com/rivenditori. Bottecchia Cicli does not provide direct assistance to the public, it is not possible to purchase spare parts and receive assistance directly at our headquarters in Cavarzere.

Is there a direct service center at your location?

Our technical assistance center is dedicated to b2b resellers, as Bottecchia Cicli does not sell parts or spare parts directly to the public and does not provide direct assistance. For this reason Bottecchia cannot intercede in any way between the retailer and the final consumer, neither during the purchase nor during the assistance, which are always managed through authorized dealers. You can always refer to your dealer to receive information on your purchase / assistance. The reseller in turn will contact our service center for all the information they need.

My Bottecchia bike is at assistance center and I would like to know when it will be ready for delivery.

The dealer and our service center do their utmost to give the best possible service and quickly and effectively restore the correct functioning of our bikes. Unfortunately, the technical times due to transport, parts procurement, testing and processing can sometimes lengthen waiting times. To stay updated on the status of your assistance, you can always refer to the dealer who took charge of it. The reseller is in contact with our service center and can provide you with all the relevant information. Bottecchia Cicli is not authorized to provide the public with information on the assistance of resellers.

Where can I find an assistance center for my Bottecchia bike?

For assistance, you can contact the retailer where you made the purchase. If this is not possible, you can contact one of our authorized dealers. All are eligible to offer assistance, both under warranty and for a fee. The complete list is available here www.bottecchia.com/rivenditori. For more information on guarantees, visit the WARRANTY session.